Modern Rabbit Shop

SHIPPING POLICY

 

After An Order Is Placed

• Once the order is placed, a confirmation will be sent to your email address.

 

Order Processing Time

• The normal production time would take 3-5 business days after the payment is approved.

 

Shipping Options and Cost

• We are using USPS. Free shipping on orders $10+. $1.50 shipping on orders under $10.

 

Order Shipped

• Once the order has been shipped, an email notification will be sent.

 

Late Delivery, Package Lost, Missing items, Undelivered Package

• Please note that once the order has been shipped and in transit, any unforeseen delays are out of our hands and we no longer have control of the package. Please contact the courier for assistance and other options.

• Business is Closed or Refusal to accept the package: The courier will attempt to redeliver the package. After unsuccessful attempts, the parcel will be held at a local courier facility for pick-up. The customers must contact the courier to arrange a re-delivery or pick-up schedule. However, please remember that the package will be held for a limited number of days. If the package remains unclaimed, please remember that we reserve the right to turn down the "return to shipper" due to the substantial import taxes and return shipping fees involved, so all unclaimed packages will be disposed. The customer is no longer entitled to a free replacement or a full refund.

• If your package is lost or marked as delivered but you haven't received it, please reach out to the courier immediately to initiate a claim. Make sure to obtain a case number before concluding the call. Please be aware that there is a 15-day window to file a claim or complaint from the delivery date. Any complaints submitted after this period will not be eligible for a free replacement or full refund.

• Drop us an email with order no. at Sales@ModernRabbitProductions.com with a short description of your problem. Our Sales representative will reach you within 24 hours.

• For Missing items and all other concerns, please drop us an email with order no. at Sales@ModernRabbitProductions.com or you can call us directly at (818) 732-6202 and our sales representative will review the issue.

   

  Important:

  1. In case of damaged items, please notify us immediately.

  2. The customer must inform us about the damage. A written complaint via email along with supporting pictures showing the damage must be sent to us for investigation. (Product, packaging, etc. )

  3. If the damage is confirmed by the factory, customer will have to return back the entire order to claim the full refund. Customers will have to ship the package back via ground shipping at their own expense. An exchange will be processed within 7-10 business days once the order has been returned.

  4. If the customer opted for a replacement, the order will be exactly made as per the original order details rectifying the errors only. We will send a remake order to the customer within 7-10 business days.

 

For Return and Refund

• Please refer to the Retun Policy.